Returns Policy

If you’ve had a problem with your purchase, our team will be more than happy to assist you. This documentation is in place to protect both you as the recipient of the service, and us as the provider.  

To contact us, please send us an email at (see text below for what we need you to include in the email). If you need any further assistance please feel free to call or message us on, 078 893 9687.

3 Stones Hill, Grahamstown, EC, 6140, South Africa


To process your return request, we require you to attach to your email the original receipt or proof of purchase that you received from us when buying the product.

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Furthermore, shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will not be included in your refund.

If the details you have supplied in the email are accurate, then we will supply you with the postal address that you must send your item to so that we can verify your complaint. Please note that our postal address is not the same as our physical address.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer. You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for the allegedly faulty product to reach us may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return request.


If your return request has been approved, we will issue an immediate refund. Alternatively, if you would like a replacement product in exchange for the faulty one, that can also be arranged with us prior to sending you your refund. We do not however supply both a refund and a replacement product for the same return request.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
• Gift cards
• Downloadable software products
• Some health and personal care items


There are certain situations where only partial refunds are granted: (if applicable)
• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 60 days after delivery.


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

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