Cookies Policy

We use cookies to provide and protect our website. This documentation is in place to protect both you as the recipient of the service, and us as the provider. 

This Cookies Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Website”). 

For more information about our usage of cookies, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or feel free to call or message us on, 078 893 9687.

3 Stones Hill, Grahamstown, EC, 6140, South Africa


To view our complete privacy policy click the Policies link in our website footer and choose Privacy Policy from the drop-down menu.


Cookies are small text files that can be used by websites to make a user’s experience more efficient. They enable us to remember certain information you provide to us as you navigate between pages on our website.


The law states that we need your permission to use certain cookies. That is why we displayed a pop-up message when you first visited our site. You can at any time change or withdraw your consent from the Cookie Declaration on our website by contacting us at You can also set your browser to not accept cookies by default, but this may limit your ability to use certain websites.


• Authentication, Customization, and Security:
We use cookies for user authentication, website customization, and security. Cookies help us to verify you as a user, so that you can log in and make efficient use of certain features on our website. We also use cookies to help prevent fraudulent use of login credentials and to remember choices you’ve made on our website in the past.
• Analytics:
We use analytics to track how our website is being used (e.g. which pages are being visited) so that we can improve the service that we provide to you.
• Third Parties:
We make use of certain Third Party Services which require the use of cookies in order to function. Any such third party cookie usage is governed by the policy of the third party placing the cookie.
List of Cookies we use on Our Website:
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This policy is effective as of 14 August 2018. We may update this Cookie Policy from time to time. When we make changes, we’ll update the “Effective Date” at the top of the Cookie Policy and post it on our sites. We encourage you to check back periodically to review this Cookie Policy for any changes since your last visit.

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Delivery Tracking

Once your order is on its way, you'll receive an email titled: "Note added to your Molo Market order..." (E.g below):

Open it, and click the Tracking URL link (see example below). Once re-directed to that link, fill in the Tracking ID.

NB - Please Note: The Tracking URL and ID above are simply examples. Your order will have a unique URL and ID.

If your Order involves products from more than one Vendor, you will receive separate emails when each portion of the order is dropped off at the Delivery Service by the Vendors.

Each email will only contain the products which have been shipped by that specific vendor. For your Full Order Details, please refer back to the first Order email you received.

Each Vendor's portion of the order will have a different Tracking URL and Tracking ID due to the fact that they are being delivered from different places by different vehicles.

Need Help? Contact us by clicking the green button with the red heart at the bottom left of your screen.

Excellent Customer Service & Support

Contact us anytime by clicking the green button with the red heart on it at the bottom left of your screen or the Messenger icon at the bottom right.

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256-bit SSL Data Protection

Our Website is hosted by the Number 1 Recommended Website Host in the World, BlueHost. They handle the SSL Encryption on our Website so none of the data being sent on our website can be hacked or stolen.

Safe & Secure Online Payment

We work with trustworthy payment solution providers including VISA, Mastercard, PayFast, and Peach Payments to ensure your checkout is safe, secure, and smooth.

Reliable Delivery & Tracking

We deliver to you directly using our reputable Logistics Partners. You can track your order anytime, anywhere. Click My Account from the menu & then click the Delivery Tracking button.